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Refund Policy

Refund policy for subscription plans and credit packs.

1. Overview

We want you to feel confident when you purchase our services. This Refund Policy explains when refunds are available for subscription plans and one-time credit packs on AI Family Photo Generator.

By creating an account, purchasing a subscription, or buying credits, you agree to this Refund Policy.

2. Subscription refunds

Eligibility

You can request a refund for a subscription (monthly or yearly) only if all of the following conditions are met:

  • Time window: Your refund request is submitted within 3 days of the charge appearing on your account (initial purchase or renewal).
  • Usage limit: You have used no more than 100 credits in total from that subscription period (including all models and tools under the same subscription).
  • Account status: Your account is in good standing and has not been suspended or terminated for violating the Terms of Service.
  • Processing fees: Payment processing fees and transaction charges are non-refundable and will be deducted from the refund amount.

If any of the above conditions are not met, the subscription is not eligible for a refund.

What is refunded

For eligible requests, we will refund the subscription fee for the current billing period, minus payment processing and transaction fees.

Access to subscription features and any remaining subscription credits will be removed once the refund is issued.

How to request a subscription refund

To request a refund:

  1. Contact our support team by email.
  2. Include:
    • The email address of your account
    • Your order or transaction ID
    • A brief explanation of why you are requesting a refund

Our team will review your request and confirm whether it meets the eligibility criteria.

3. Credit pack (one-time credit) purchases

Purchases of one-time credit packs are non-refundable, regardless of how many credits have been used.

Credits from one-time purchases do not expire and will remain available in your account for as long as your account is active and in good standing.

Please review your usage needs carefully before buying a large amount of credits.

4. Subscription plan changes

Downgrading from yearly to monthly

If you are on a yearly plan and want to switch to a monthly plan:

  • We will calculate the unused portion of your yearly subscription.
  • One month of subscription at the current monthly price, plus any payment processing fees, will be deducted from the refundable amount.
  • The remaining balance (if any) will be refunded to your original payment method.
  • The change to the monthly plan will take effect immediately, and your billing will follow the new monthly cycle.

Upgrading between plans

If you upgrade from a lower-tier plan to a higher-tier plan:

  • The price difference will be prorated for the remaining time in your current billing period.
  • You will be charged the prorated amount immediately.
  • The additional credits and features from the new plan will be available right away.

Upgrades are not eligible for refunds once the higher-tier plan has been activated and credits have been used.

5. Non-refundable items

The following items are explicitly non-refundable:

  • One-time credit packs (all credit packages)
  • Credits that have already been used
  • Subscription time that has already passed
  • Payment processing fees and transaction charges
  • Subscriptions outside the 3-day refund window
  • Subscriptions where more than 100 credits have been used
  • Accounts terminated for violating the Terms of Service

6. Refund processing

Review and processing time

Refund requests are usually reviewed within 1-2 business days. If approved, refunds are typically processed within 5-7 business days. The time it takes for funds to appear in your account depends on your bank or payment provider and is outside our control.

Refund method

All refunds are issued only to the original payment method used for the purchase.

We do not offer refunds in cash or in the form of additional credits.

7. Special circumstances

Technical issues

If technical issues prevent you from using the service as intended, contact us as soon as possible. We may, at our sole discretion, extend refund eligibility or provide additional credits in specific cases after investigation.

Account termination

If your account is suspended or terminated due to violation of the Terms of Service, you are not eligible for refunds on any subscription or credit purchases.

8. Changes to this policy

We may update this Refund Policy from time to time. Changes take effect as soon as the updated version is posted on our website.

We encourage you to review this page periodically to stay informed about current refund terms.

9. Contact us

If you have questions about this policy or want to request a refund, please contact us: